Terms & Conditions

Rewards, Deals, and Points

Binding Agreement:

To receive Rewards, you must agree to the offer terms and conditions. You agree that your participation in the offer constitutes your understanding of and agreement to the offer terms and conditions. The offer terms and conditions form a binding legal agreement between you and ErrandPay with respect to the offers, and any defined terms used herein have the meaning set forth in the Terms of Service .

ErrandPay reserves the right, at its sole discretion, to disqualify any user who does not meet the offer requirements or in case of reasons including but not limited to any misuse of the offer or fraud or suspicious transactions/ activities. ErrandPay also reserves the right to discontinue or amend aspects of the Rewards program at any time, at its sole discretion.


Eligibility:

In addition to your compliance with Terms of Service , you must meet the eligibility requirements for each offer to participate. Details of the offers and the eligibility terms and conditions for each offer is provided in the Rewards T&C. Offers provided to a particular user may vary from user to user. Please read the offer terms and conditions applicable to your offer as provided in your Rewards T&C carefully.

Rewards is awarded to unique ErrandPay users who fulfils the Rewards criteria. Unique ErrandPay users are defined as:

  • Users who registered with a valid and contactable email address and mobile number;
  • Strictly only one profile and bank account per app;
  • Should not use jailbroken, rooted or shared phones.

 

Expiration of Offer Rewards:

If you do not claim your transactional Rewards within 30 days or Bonus Rewards within 3 days, your Rewards will be deemed to be forfeited and will no longer be available to you.

 

Important Notes:

  • ErrandPay’s Rewards program for cash withdrawal is a point based program and is designed to match the typical average ATM withdrawal patterns in the country of different customer segments.
  • The Rewards program is activated only after a Registered User withdraws cash for the first time using ErrandPay.
  • Rewards (& any incentives) are not guaranteed with every transaction. Only the first transaction of a user in a day will qualify for bonus cashback (if any).
  • Rewards, discounts or coupons are not an entitlement. It is a discretionary incentive and the management reserves the right to allocate or withdraw such privileges fully or selectively and decide the mode of credit wherever applicable.
  • Reward points will only be valid for 30 days. If they are not redeemed within 30 days, the earnings will expire.
  • Bonus Rewards are valid for 3 days once made available.
  • Rewards earned will automatically be deducted from your debit amount with your next transaction. For example:
    • You’ve earned N100 equivalent of points and it is available in your app.
    • You withdraw N5,000 in your next ErrandPay transaction.
    • You receive N5,000 at the shop, but only N4,900 will be deducted from your bank account.
  • You must withdraw an amount that is higher than the Rewards earned. For example, if you’ve earned a total of N5, you would need to withdraw at least N10 for the redemption to work.
  • The order in which you redeem will be the same order as you earn.
  • prevailing promotion(s), but they can only be redeemed one transaction at a time. For example:
    • You've earned N100 from a ErrandPay promotion and referred two friends (N50 x 2 friends = N100). In total, you have earned N200.
    • During your transaction, you can redeem N100. Over the next two successful transactions, you can redeem N50 each time (N100 + N50 + N50 = N200). You cannot redeem all of your Rewards in one withdrawal.
  • At no time will the accumulated rewards points or cashback earnings exceed N1,200 over a calendar month.

 

Special Targeted Promotion

 

  • This promotion is valid for selected users only.
  • All Rewards will be given in 3 business days or earlier.
  • Rewards will be given one per user unless otherwise specified.
  • ErrandPay reserves the right to grant or refuse Rewards at its sole and absolute discretion.
  • Users can earn points to redeem associated cash Rewards. Any promo sent via push notification or another channel is applicable for users who have not previously redeemed such Rewards.

 

Promo Codes

 

  • Promo codes issued are only valid for selected users unless otherwise specified.
  • Each promo code can only be applied once per user and will expire in 30 days.
  • The promo code is valid for one redemption per user and the reward credited will be used to offset the subsequent cash withdrawal.
  • ErrandPay reserves the right to grant or reject the Promo code at its sole and absolute discretion.

 

Bonus Cashback

 

  • As part of changes to our rewards program, our cashback promo is ending on 31 Dec 2022. Kindly redeem available cashbacks before 7 Jan 2023.
  • Our promotions, rewards, and cashback are only applicable for users who withdraw cash using Zenith bank, Sterling Bank and VBank accounts.
  • Earn bonus rewards up to N100 when you transact at ErrandPay partner shops.
  • Total Cashback earnings are limited to N1,200 per user in a calendar month subject to all above-mentioned terms.
  • ErrandPay reserves the right to amend or cancel the Rewards Program at any time.
  • ErrandPay may vary, modify, add, delete or otherwise revise any of the terms and conditions governing the Promotion or to terminate, withdraw, extend or shorten the Promotion at any time at ErrandPay's sold discretion, with or without prior notice or reason.
  • ErrandPay reserves the right to grant or refuse rewards at its sole and absolute discretion.

 

Invite Friends Program

 

  • N50 will be added into your Rewards balance.
  • You are only allowed to redeem one Reward at a time.
    • For example, if you have successfully referred 2 friends, you are eligible for N100 in Rewards, but can only redeem N50 at a time.
  • Referral will only be successful if your friend signs up via your unique referral code. Once your friend has made their first withdrawal, Rewards will be credited instantly into your account.
    • For example, if A refers B, once B does a withdrawal, A will receive the Rewards instantly.
  • A referral is recognised by system only if the referee enters the referral code during signup. Clicking the link does not guarantee a referral reward.
  • Your friends must not have installed the ErrandPay app on any of their devices before.
  • If a pre-existing ErrandPay user signs up again using your referral code or the link, you will not be eligible for the promotion.
  • The platform actively detects potential misuse, impersonation, fictitious profiles with the aim of earning Rewards and automatically disqualifies them.
  • There is no limit to how many friends you can refer, however Rewards is eligible only for unique users.
  • Rewards is awarded to unique ErrandPay users who fulfils the Rewards criteria. Unique ErrandPay users are defined as:
    • Users who registered with a valid and contactable email address and mobile number;
    • Strictly only one profile and bank account per app;
    • Should not use jailbroken, rooted or shared phones.
  • Rewards will not be eligible for individuals who create or use fake user profiles or attempt impersonation.
  • ErrandPay goes through strict checks and runs anti-fraud programmes to ensure that methods of obtaining Rewards are not abused; and ErrandPay reserves the right to grant or refuse Rewards at its sole and absolute discretion.
  • Employees and retail partners of ErrandP LTD and affiliates are not eligible for this promotion.
  • At any point in time, at its sole discretion and without prior notice, ErrandP Ltd vary, modify, delete or add to these Terms and Conditions.